Charles Woodruff, who with his wife Arlene owns and operates Fleet Feet Albany and Malta, was our speaker on Thursday.
Fleet Feet has had a store for seven years in the shopping plaza that includes Price Chopper. "We're being successful in Malta," Woodruff said.
It sells running shoes and related items such as supportive insoles, but "our store in not about product," he said. Rather, it is about specialized customer service, including training programs and getting the right individual fit.
He suggested Malta needs more specialty retail stores to make it more of a destination, along with more use of facilities such as the Sausville Gazebo at Dunning Street and Route 9.
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